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Managing the unexpected : resilient performance in an age of uncertainty
Författare
Weick Karl E, Sutcliffe Kathleen M
Utgivare
Utgivningsår
2007
Managing the unexpected: what business can learn from high-reliability organizations -- Expectations and mindfulness -- The three principles of anticipation -- Principles of containment -- Assessing your capabilities for resilient performance -- Organizational culture: institutionalizing mindfulness -- How to manage mindfully